Cancellation and refunds
Last updated 9/26/2026
Cancelling
Billing, then cancel. Two clicks, no email required, no retention flow.
Cancelling stops the next charge. You keep access, and the credits already granted for the period, until that period ends.
Failed renders are never charged
Credits are held when a render starts and only settled when it succeeds. If it fails, the hold is released automatically and your balance returns to what it was. You do not need to ask, and there is nothing to claim.
If you are ever charged for an ad you did not receive, tell us and we will put the credits back.
Refunds
Where the law where you live gives you a cooling-off period on a distance purchase, it applies, and we will not argue about it.
Outside that: we will refund an unused period if the service did not do what this site says it does. We will not refund credits you have already spent on renders you received, because that compute was bought from a supplier and paid for.
Disputes
Email [SUPPORT EMAIL] with the date and amount. We aim to reply within two working days and to resolve a billing question within five.
Please talk to us before raising a chargeback. A chargeback costs us a fee on top of the amount and takes months; an email usually takes a day.